Refund Policy

Last updated: September 4, 2026

1. Overview

Yougni sells digital credits and subscription access to online AI tools. Because delivery is immediate and usage consumes credits, most purchases are final once credits are granted or used. Payments are collected through the payment provider shown at checkout. When a refund is approved, it is returned through the same provider to your original payment method where possible.

2. Credit packs (one-time purchases)

Unused credits: If you purchased a credit pack by mistake and have not consumed any credits from that purchase, you may request a refund within 14 days of payment by emailing [email protected] with your order reference. Partially or fully used packs: Credits that have been consumed are not refundable, except where required by applicable consumer law.

3. Subscriptions

You may cancel a subscription at any time from your account or by contacting support. Cancellation stops future billing; it does not automatically refund the current billing period unless required by law. If you cancel, you retain access to subscription benefits and credits until the end of the paid period, subject to plan terms shown at purchase.

4. Failed or defective tool runs

If a tool run fails due to a platform error and credits were deducted, contact [email protected] within 7 days with the task ID. After verification, we may restore credits at our discretion. We do not refund cash for individual failed tasks when credits can be restored.

5. Chargebacks and abuse

Contact us before initiating a chargeback so we can resolve the issue. Accounts that abuse refunds, redeem codes, or chargebacks may be suspended.

6. Redeem codes and promotions

Credits obtained through promotional or compensation redeem codes are non-refundable and non-transferable unless explicitly stated when the code was issued.

7. How to request a refund

Email [email protected] with: • Account email • Order ID or payment receipt from checkout • Payment provider name (if shown on your receipt) • Reason for the request We aim to respond within 3–5 business days. Approved refunds may take 5–10 business days to appear depending on your bank or provider.

8. Consumer rights

Nothing in this policy limits mandatory rights you may have under local consumer protection laws, including statutory withdrawal periods where applicable to digital content.