Help Center

Yougni is an online AI utility platform for photos, video, and audio. Upscale resolution, remove watermarks, cut backgrounds, erase objects, boost video frame rate, and transcribe speech — all with transparent credit pricing in your browser. No desktop install required.

No. Yougni runs in a modern web browser on desktop or mobile. For the best experience, use the latest version of Chrome, Edge, Safari, or Firefox with a stable internet connection.

Click Sign in on the top bar and continue with email or Google. New accounts receive starter credits so you can try tools before purchasing more.

Yes. Starter credits are included for new accounts. You can also redeem promotional codes on the Redeem page when available. Credit costs are shown before you confirm each tool run.

Credits are consumed when you run a tool. The exact cost depends on the quality tier, duration, or resolution you select. The price is displayed on the button or summary before you start.

Open Pricing from the menu or sidebar, choose a credit pack or plan, and complete checkout. Credits are added to your balance after successful payment.

Purchased credit packs generally do not expire unless stated on the pricing page at purchase. Subscription or promotional credits may have expiry rules shown at checkout — check your plan details.

If a tool run fails due to a system or model error, credits are typically refunded automatically. You can verify this in Account → Credit history. Invalid inputs or policy violations may not qualify for a refund.

Refund rules for credit purchases are described in our Refund Policy. Contact [email protected] with your order details if you believe a purchase qualifies.

Image compression (lossless or smaller files), image upscaling (multiple quality tiers up to 4K), watermark removal, background removal with transparent PNG output, object erasure with optional guidance text, and manga/comic colorization. Open any tool from the home page or Tools menu.

Open the image upscaler tool, upload JPEG/PNG/WebP, pick a quality tier, and run. Download the enhanced file from the result panel or your recent results list.

Lower tiers are faster and use fewer credits — good for previews. Higher tiers recover more detail for delivery, print, or e-commerce. The workspace shows the credit cost for each tier before you run.

Common causes include insufficient credits, unsupported file format, file too large, or temporary service load. Read the error message, try a smaller file or different tier, and contact support if failures persist.

Video compression and the video editor run in your browser for free and never upload the file. You can also upscale video (standard and fast modes up to 4K), boost frame rate, remove watermarks, cut or replace backgrounds, and erase objects. Each tool has its own page with upload limits and tier options.

Most video tools bill by clip duration (per second) with a minimum length. Upscaling may also factor in target resolution. The estimated cost is shown before you confirm the run.

Limits depend on the tool and tier — commonly up to about 10 minutes per run. Check the uploader and pricing summary on the tool page before uploading long footage.

Video tools process every frame and larger files, so they take longer and may queue during peak times. Keep the tab open while processing completes or check recent results on the tool page later.

Upload audio (MP3, WAV, M4A) or video with speech (MP4, MOV, WebM on supported tiers). Yougni converts speech to editable text with optional language settings.

Billing is based on audio duration (per second). Faster tiers cost less; standard tiers aim for higher accuracy. The workspace shows the estimate before you run.

The text appears in the tool result panel when processing finishes. You can copy it or review past runs from the recent results section on the same tool page.

Word-level timestamps may be available depending on the tier and model settings shown in the workspace.

Use email and password or Continue with Google from the sign-in modal. Guest browsing is available, but you need an account to save results and purchase credits.

Your balance appears in the top bar and sidebar. Open Account to view profile details and the latest credit transactions.

Go to Redeem in the menu, enter your code exactly as received, and submit. Eligible codes add credits instantly if the campaign rules are met.

Open Account, scroll to Delete account, and confirm with your password (Google users may leave the password empty). This permanently removes your account and cannot be undone.

Uploads are used only to process your tool runs and are associated with your account. Do not upload sensitive personal data unless necessary. See our Privacy Policy for retention details.

Use the Download button on result cards, tool output panels, or the preview dialog. Large videos may take a moment depending on your connection.

Each tool page lists results from the past 7 days for that tool. You can preview, download, or remove entries. Full task history is also available under My Creations.

Assets lets you store reference files for reuse when a tool supports library picks. It is separate from processed output history.

You retain rights to lawful uses of your uploads and processed results, subject to applicable law and third-party model terms. You must have permission to edit the source media.

In general, yes for compliant content — product photos, marketing clips, catalog assets, etc. Always review our Terms of Service and Content Policy, and verify clearance for logos, likenesses, and copyrighted material.

Illegal content, CSAM, non-consensual imagery, fraud, malware, and other violations listed in our Content Policy are forbidden. Uploads or outputs may be blocked automatically.

Only process media you own or are licensed to edit. Removing third-party watermarks without permission may infringe copyright or platform terms.

Wait a few minutes — video and large files take longer. Refresh the page and check recent results on the tool page or My Creations. If a task stays incomplete for an unusually long time, note the task ID and email [email protected].

Check format (JPEG/PNG/WebP for images, MP4/MOV/WebM for video), file size, and duration limits shown in the uploader. Try a shorter clip or compressed file.

Top up on the Pricing page or redeem a code. Costs update when you change tier, duration, or resolution — confirm the displayed price before running.

Wait a minute and refresh Account. If balance is still wrong, email [email protected] with your payment receipt or order ID.

Email [email protected] with your account email, a description of the issue, and screenshots or task IDs if available. We typically respond within 1–3 business days.